1. Introduction & Overview
Welcome to Aeonfall. This Privacy Policy outlines how NeuralNet LLC ("we," "our," or "us") collects, uses, protects, and discloses information gathered from visitors to our website (Aeonfall Steam Store / Website) and players of the game Aeonfall (collectively, the "Services").
By accessing or playing Aeonfall, you acknowledge and agree to the practices described in this Privacy Policy.
2. Information We Collect
We may collect information in the following categories:
- Technical & Device Data: Hardware model, operating system version, graphics adapter, screen resolution, unique device identifiers, and system performance metrics.
- Gameplay & Telemetry Data: In-game progression, encounter selections, relic loadouts, crash logs, error reports, and game session timestamps. This data is collected in anonymized or pseudonymized form to improve game balance and fix bugs.
- Steam Account Data: When playing through Valve's Steam platform, we may receive your Steam ID, avatar, display name, and achievement data via the Steamworks API according to your Steam privacy settings.
- Voluntary Communications: Email address or Discord username if you contact our support team, join our community beta, or submit feedback.
3. How We Use Your Information
We use collected data solely for legitimate game development and operational purposes, including:
- Providing, maintaining, and enhancing the stability and balance of Aeonfall.
- Diagnosing technical bugs, crash incidents, and memory issues.
- Managing Steam Cloud saves, achievements, and leaderboard integration.
- Preventing exploitation, cheating, and malicious activity.
- Responding to user support tickets and bug reports.
4. Third-Party Services & Integrations
We utilize trusted third-party service providers to deliver game infrastructure:
- Valve Corporation (Steam): For authentication, license verification, achievements, and cloud saves. Subject to Valve's Steam Privacy Policy.
- Google Firebase / Cloud Infrastructure: For backend services, database storage, and telemetry. Subject to Google's Privacy Policy.
- Discord Inc.: For community engagement and user announcements. Subject to Discord's Privacy Policy.
5. Cookies and Web Analytics
Our website uses minimal, functional cookies and local storage tokens required for website performance, session continuity, and aggregate traffic diagnostics. We do not sell your personal data or use third-party behavioral advertising trackers.
6. Data Retention & Security
We implement industry-standard administrative, technical, and physical safeguards to prevent unauthorized access, loss, or alteration of data. Telemetry logs and crash reports are retained only as long as necessary for technical diagnostics and feature improvements.
7. Children's Privacy
Our Services are not directed to individuals under the age of 13 (or under 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you believe we have inadvertently gathered data from a child, please contact us immediately for prompt deletion.
8. Your Rights (GDPR & CCPA/CPRA)
Depending on your geographic location, you may have statutory rights regarding your personal information:
- The right to access, inspect, or receive a copy of your stored data.
- The right to request rectification or complete erasure of your personal data.
- The right to object to or restrict certain processing activities.
- The right not to receive discriminatory treatment for exercising your privacy rights.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect game updates or legal requirements. Updated versions will be published directly on this page with a revised "Effective Date."
10. Contact Us
If you have questions, feedback, or data requests regarding this Privacy Policy, please reach out through our official community channels or contact:
NeuralNet LLC — Aeonfall Development Team
Community Discord: discord.gg/MQArfdUrpc
Steam Hub: Aeonfall on Steam